More Participant Feedback (More than 6 Months After Training)

•  "I get a firm commitment back. When people know what the expectation is, they are more likely to respond positively. When you honor your commitments, you build trust within your team members and customers. Trust is everything."
•  "I have noticed that things are getting completed at a faster rate than before."
•  "I have noticed I have been holding myself more accountable."
•  "I think customers appreciate the commitment management principles when we are able to provide updates/fixes within the committed timelines."
•  "I receive timely responses and more consistent results in all aspects of communication."
•  "More trust with team members, keeps myself more accountable as well."
•  "In myself, I've noticed an increased desire or urge to follow through with my commitment when a request is asked of me, using commitment management principles. Amongst my peers, the commitment model makes me feel less stressed about a task, because I have clearly articulated all of its details plus the time that I would need it by."
•  "I feel like we all have a better understanding of what is expected of one another. It also helps me think through setting commitments and saying yes to things, because I know all of the other commitments I have set and need to meet already."
•  "I am keeping my own commitments and my workload is now under control more. I feel less stress that I won't forget about something I need to do."
•  "I have greater tools to hold myself and other team members accountable to commitments in service of completing projects on time and in service of the customer. Follow through and clarity on commitments has improved."
•  "I do think follow through is better overall and I personally find it a relief to have the language to use (and others understand) to ask for commitments without feeling like I'm overstepping."
•  "The follow through and the completion of tasks that are completed in a timely manner are increased. The job feels easier as the tasks I and others are done in the timelines we align."
•  "I have noticed things are now more streamlined and we have clear expectations for goals."
•  "Things get done quickly when the other party follows through."
•  "More things getting done on a timely manner or if not there are expectations of renegotiating deadlines."
•  "I see a lot more collaboration between individuals and teams. Better communication and an open willingness to set and accept commitments. I see this at all levels from my individual team members to upper management and up."
•  "I was working with a customer who was notorious for making a commitment and then never following through. Had a discussion with the customer about 'honoring their word' (i.e., commitments) and why we need to honor commitments and incredibly the customer got it. It changed our relationship and the customer has changed their behavior and is not making commitments that they don't keep."
•  "I was able to resurface old tasks that got pushed to the side and get them completed."
•  "It has brought my professional acumen to a higher level and have more meaningful conversations with executive level members."
•  "Broken the habit of feeling like requesting a deadline would come across as a demand; helped to build relationship with Customers."
•  "There may be a 50% accountability improvement as of now."
•  "There has been an increase in 'by when' statements around the office, attributing to more accountability."
•  "My conversions to our customers have improved. More concise and less confusion."
•  "If you have trouble getting others to complete their jobs apply these teachings and it was drastically improve your responses."
•  "Don't be afraid to ask for something by a certain time, be very specific and deliberate in what you are requesting."
•  "The best advice I could give is to consciously practice implementing the commitment management model any time an opportunity presents itself — whether it's at home or at work — try to build a habit of using these principles and the results will speak for itself. You'll notice elevated teamwork, ownership and accountability. It might seem like common sense, but it's very common for people not to follow these principles in their everyday life."
•  "If you put effort into these good habits then it won't be long until Commitment Management becomes second nature to you. You'll understand the 'Who Will Do What By When' applies to everyone in the building."